Refund Policy

Last updated: October 2026

At Tanjong Sauce, we take great pride in the quality and care of our handcrafted nutmeg hot sauce. As our products are perishable food items, please read our refund and return policy carefully.

1. All Sales Are Final

Due to the nature of our product, we do not accept returns or exchanges once an order has been shipped and delivered. We do this to ensure food safety standards are met for all our customers.

2. Damaged or Defective Products

If your order arrives damaged or if you receive the wrong item, please email us within 48 hours of delivery at sales@tanjongsauce.com with the following information:

• Your order number
• A description of the issue
• Photos of the damaged packaging/product

We will review each case and, if approved, offer a replacement or refund.

3. Order Cancellations

Orders can only be cancelled within 1 hour of placement, provided they have not been processed or shipped. Once the order is processed, it cannot be cancelled or refunded.

4. Non-Refundable Situations

We do not offer refunds in the following situations:

• Customer changed their mind after receiving the item
• Dissatisfaction with taste preferences
• Late deliveries caused by courier delays
• Incorrect address provided by the customer

5. Refunds (If Applicable)

Approved refunds will be processed back to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

6. Contact Us

For any questions or refund requests, reach out to us at sales@tanjongsauce.com.